Returns & Refunds Policy

Effective Date: October 25, 2026

SAt Smoky Moon, every offering is thoughtfully selected or created with intention. We want you to feel confident in your purchase and enjoy your experience with us. Please review our return and refund policy before placing your order.

1.Candles

All candle sales are final. Due to the nature of our products, we do not accept returns or offer refunds or exchanges for candles based on personal preference, scent preference, or a change of mind.

If your candle arrives damaged during shipping, please contact us within 48 hours of delivery at concierge @smokymoon.co. Include your order number and clear photographs of the damaged item and its packaging.

We will review the issue and work with you toward an appropriate resolution, which may include a replacement, refund, or another suitable solution, depending on the circumstances.

Please retain the original packaging until the issue has been resolved.

2. Objects of Intention

All sales of our Objects of Intention are final. We do not accept returns or exchanges due to a change of mind, incorrect selection, or personal preference.

If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photographs documenting the issue. We will review the situation and determine an appropriate resolution.

3. Wearable Artifacts

All sales of our Wearable Artifacts are final. Please review product descriptions, sizing information, and available details carefully before placing your order.

We do not accept returns or exchanges due to a change of mind, incorrect size selection, or personal preference.

If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photographs documenting the issue. We will review the situation and determine an appropriate resolution.

Order Issues & Customer Support

If you experience an issue with your order, please contact us as soon as possible. Include your order number, a description of the issue, and any supporting photographs when applicable.

Our team will review your request and communicate the next steps.

Please note that contacting us does not automatically guarantee a refund, replacement, or exchange. Each request will be evaluated based on the circumstances and the terms of this policy.

Lost or Missing Shipments

If your order appears to be lost in transit or has not arrived within the expected delivery window, please review the tracking information and contact us for assistance.

We will review the available shipment information and work toward an appropriate resolution.

Memberships and Digital Products

Membership cancellation and refund terms are governed by the applicable membership terms disclosed at signup. Canceling a recurring membership prevents future renewals but does not automatically refund prior payments.

Digital products are generally nonrefundable once access or delivery has been provided, except where a refund is required by law or expressly stated in the applicable product terms.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Policy Exceptions & Consumer Rights

Smoky Moon by House de Von LLC reserves the right to evaluate individual requests and determine an appropriate resolution in accordance with this policy and applicable law.

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived or restricted under applicable law.

Contact Us

For additional questions about this policy or assistance with an order, please contact us through the Contact page on our website.

Thank you for choosing Smoky Moon. We appreciate your support and are grateful to be part of your journey.