FAQs
Your Questions, Answered
Smoky Moon by House de Von
Welcome to Smoky Moon, where luxury meets intention. Explore hand-poured luxury scented candles, wearable art, meaningful objects, and spiritual wellness experiences designed to bring beauty, presence, and intention into everyday life.
Find answers to frequently asked questions about our luxury products, online store, digital membership, shipping, and more.
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Smoky Moon by House de Von is a luxury lifestyle and spiritual wellness brand that brings together indulgence, artistry, and intentional living. Our collections include hand-poured luxury scented candles, expressive wearable art, meaningful objects, guided meditations, chakra reflection guides, and digital wellness experiences designed to inspire personal reflection and everyday rituals.
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Smoky Moon offers a curated selection of luxury scented candles, wearable art, Objects of Intention, and digital spiritual wellness experiences. Our collections are designed for those who appreciate elevated design, personal expression, mindful living, and meaningful everyday rituals.
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Our hand-poured luxury scented candles are created to elevate your sensory experience and transform everyday spaces into personal sanctuaries. Made by a Licensed Massage and Aroma Therapist, our candles bring together fragrance, atmosphere, and intentional living in a refined, minimalist aesthetic.
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Wearable Artifacts is Smoky Moon’s expressive apparel collection, featuring artistic designs and ancient-inspired symbolism. Created for those who view personal style as a form of self-expression, these pieces bring together contemporary artistry, individuality, and intention.
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Objects of Intention is a curated collection of meaningful objects selected to complement your personal rituals, living spaces, and everyday experiences. Each piece invites you to surround yourself with beauty, create intentional environments, and make ordinary moments feel more meaningful.
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The Ritual is Smoky Moon’s digital spiritual wellness membership, created to support reflection, intentional living, and personal growth. Members receive access to digital experiences and resources, including guided meditations, sound baths, and downloadable reflection guides, depending on their membership tier.
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Smoky Moon offers two membership experiences:
Digital Sanctuary
* $33 per month
* $333 per year
Seasonal Aligned Box
* $222 per quarter, with shipping included
Each option offers a different way to experience The Ritual, from digital spiritual wellness resources to a seasonal collection of intentional products.
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Digital Sanctuary provides access to Smoky Moon’s digital wellness experiences, including:
* Premium Audio Vault
* Ad-free sound baths
* Masterclass meditations
* Downloadable chakra and reflection guides
* Private member access
This membership is designed for individuals seeking convenient access to meditation, self-reflection, and intentional living resources from the comfort of home.
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The Seasonal Aligned Box is Smoky Moon’s quarterly membership experience, priced at $222 per quarter, with shipping included. It combines the Digital Sanctuary membership with a seasonal collection of physical products designed to complement your personal rituals.
Each box includes:
* Digital Sanctuary membership access
* One exclusive 11 oz hand-poured luxury scented candle made for Smoky Moon by House de Von, with a stated retail value of $66
* One Object of Intention, selected from our collection or created exclusively for members
The Seasonal Aligned Box is designed around the changing seasons and the solstices and equinoxes.
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The Seasonal Aligned Box ships in alignment with the seasonal solstices and equinoxes, four times per year. If a solstice or equinox has already passed within the preceding 45 days when your subscription begins, your box will ship immediately rather than waiting for the next seasonal shipment.
Shipping is included in the $222 quarterly membership price.
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Yes. You may cancel your recurring membership at any time. Your digital membership access remains available through the end of your current paid membership period.
Cancellation stops future recurring charges according to the applicable billing terms. Changes between membership tiers take effect according to the timing and terms of your existing subscription.
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Yes. Smoky Moon’s digital wellness experiences are designed to welcome individuals at different stages of their personal journeys. Our guided meditations, chakra reflection guides, and self-reflection resources offer opportunities to slow down, explore your inner world, and develop a personal practice at your own pace.
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Order fulfillment times vary by product:
* Candles: Typically 3–7 business days
* Other physical products: Typically 2–5 business days
These are estimated fulfillment times before shipping. Processing may vary depending on product availability and order volume.
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stimated shipping times after fulfillment are:
United States
* Standard shipping: Approximately 3–4 business days
* Express shipping: Approximately 1–3 business days
International
* Standard shipping: Approximately 5–20 business days
* Express shipping: Approximately 3–7 business days
Delivery estimates are not guarantees. Customs processing, carrier delays, and other circumstances may affect international and domestic deliveries.
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Yes. Shipping is included in the $222 quarterly Seasonal Aligned Box membership price. The membership combines digital wellness access with a seasonal physical collection, without a separate shipping charge for the box.
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f you need to update your shipping address, contact Smoky Moon customer service as soon as possible. Address changes must be requested before your order enters fulfillment. Once an order has been processed or shipped, we may be unable to make changes.
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All sales of physical products are final. Smoky Moon does not accept returns or exchanges for physical products, including luxury scented candles, wearable art, and Objects of Intention.
Please review product details carefully before placing your order. This policy does not prevent you from contacting us about a product that arrives damaged, incorrect, or missing.
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We want your Smoky Moon experience to be exceptional. If your candle arrives damaged, contact customer service promptly with your order number, a description of the issue, and clear photographs of the damaged item and packaging.
Our team will review the information and explain the appropriate next steps. Please retain the original packaging until the issue has been reviewed.
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If you receive an incorrect item or discover that an item is missing from your order, please contact Smoky Moon customer service with your order number and details of the issue. We will review your order and help determine the appropriate resolution.
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Refund requests for digital memberships are subject to the applicable membership and refund terms. If you believe a charge was made in error or need assistance with your subscription, contact customer service within three calendar days of the relevant charge or purchase.
Cancellation and refund requests are separate: canceling a recurring membership stops future renewals but does not automatically refund a payment already made.
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For questions about luxury scented candle orders, wearable art, Objects of Intention, digital memberships, shipping, or account access, contact us via our Contact Page.
Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.
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Join the Smoky Moon newsletter, The Portal, to receive updates about new luxury candle fragrances, wearable art collections, Objects of Intention, digital wellness experiences, and seasonal offerings.
The Portal is your invitation to discover what’s new, explore upcoming releases, and remain connected to the world of Smoky Moon.
Have More Questions?
We’re here to help you find the products and experiences that resonate with you.
For additional assistance, contact us via our Contact Page
Smoky Moon by House de Von
Indulgence meets intention.